Thames Valley Travel
Thames Valley Travel

Terms & Privacy

 

Check our ABTA Membership
 
http://abta.com/go-travel/before-you-travel/find-a-member

 
 
Financial Protection
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
 
http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3 
 
 
Thames Valley Travel is a Member of ABTA with membership number 87682. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
 
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com 
 

Our office address:

Thames Valley Travel,

13 London Road,

Twyford,

Berkshire,

RG10 9EH

Vat No. 438254639

 
Contact us:
Email: sales@thamesvalleytravel.co.uk
Tel: 01189341312
Our opening Hours are:
Monday - Friday 09:00 - 17:30
Saturdays From January - November  09:00 - 16:00

Saturdays in December 09:00 - 13:00 
Banks Holidays: Closed 
 
 
Visa, Passport & Health information:-


https://www.gov.uk/browse/citizenship/passports  
 
 
Foreign Office & Commonwealth advice:-


https://www.gov.uk/knowbeforeyougo


 
Travel Insurance:-
Thames Valley Travel do not sell travel insurance on any of our holidays. However we highly recommend you make your own arrangements regarding travel insurance prior to confirming your holiday with Thames Valley Travel.
 
 
Privacy policy
We are committed to protecting and respecting your privacy and take this very seriously.
 
 
Who we are/How to contact us
You can find our full contact details, and get in touch with us, by clicking on the Contact Us link on this website.
 
 
What we do with your personal information:-
 
 
Data Protection
We collect personal data such as your name, address and email address only when you use our website to send us an enquiry, order a brochure, register with us for competitions, promotions or purchase a holiday from us. We will only use that information to respond to your message and to help us get you the information or services you have requested.
 
In addition, in order to process your booking requests and to ensure that your travel arrangements run smoothly and meet your requirements we, your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc.
 
We take full responsibility for ensuring that proper security measures are in place to protect your information. Where relevant, we have to pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and others. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
 
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
 
Consent
By disclosing your personal information to us on our website(s), by email or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us may be used as testimonials or case studies but no email address or contact details will be displayed.
If you have given us permission to use your data for marketing communications you can unsubscribe at any time if you change your mind. If you do not want your details to be used for marketing purposes please advise us. Our details are on the Contact Us link on the footer of each web page.
 
 
IP addresses and Cookies
Cookies identify the computer you are using, not you personally. On this website we use session cookies to store your current session details. We may use a 30-day cookie to store a campaign or referrer that might have sent you to the site. We may also use a more persistent cookie if you logged in to the site to access your profile. We use an analytics tool to understand which website pages you are visiting and to help us improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you.
We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.
 
 
Links to third party sites
Our websites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control websites which we do not operate, and are not responsible for their contents or your use of them. Inclusion of these links to such websites does not imply any endorsement of the material on such websites or any association with their operators. You should seek information concerning any financial protection that may be available to you from any non-ABTA company, as ABTA financial protection would not apply to these companies.


Access to information
You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be sent to us at the address shown under the Contact Us Link on this website. If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately 
 
 
Special Requirements
If you or any member of our party have any disabilities or special requriements, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must there fore insist that you contact our office on Tel: 01189 341 312 before completing any reservation to ensure compatibility for the holiday that you choose.
 

 

 

 

Thames Valley Travel

13 London Road

Twyford
Reading 

Berkshire

RG10 9EH

 

Tel: 0118 9341312

Fax: 0118 9320831

 

E-mail: 

sales@

thamesvalleytravel.co.uk

 

Opening hours

 

Monday - Friday:-

09:00 to 17:30

 

Saturdays from

January - October:-

09:00 - 16:00

 

Saturdays in November & December:-

09:00 - 13:00

 

Sundays & Bank Holidays Closed

 

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